Privacy
How we handle your details when you book, text or call Veronica Street Automotive.
Last updated: 14 November 2026
Who we are
Veronica Street Automotive (Tim Lovejoy, Lic No: MVRL61298), 8 Veronica Street, Warilla NSW 2528. In this statement, "we" and "us" means the workshop.
What we collect
- Your name, mobile number, email address (used only to send your invoices) and suburb.
- Your vehicle details, such as make, model and registration (rego).
- Your bookings and the work we have done on your vehicle.
- Text messages you send us, and recordings of voicemails you leave us along with their written transcripts.
- The date and time you agreed to this statement.
We collect these details from you directly: when you book online, fill in our details form, text or call us, or visit the workshop.
Why we collect it
- To take and manage your bookings, and confirm them by text.
- To call you back when you ask us to.
- To identify you and your vehicle when you contact us.
- To keep workshop, invoicing and warranty records.
If you don't give us enough details, we may not be able to confirm a booking until we've spoken with you.
Who we share it with
We don't sell your details. We only share them with the services we use to run the workshop:
- MechanicDesk, our workshop and invoicing software.
- MaxoTel, our phone provider, which carries our texts and voicemail.
- Google, whose Gmail service receives our voicemail messages.
- Grok Bot, the AI assistant service we use to help run bookings (see below).
- The companies that host our booking app and this website.
Some of these services, including Google and our AI assistant service, may store or process your information outside Australia, including in the United States. We only use well-known providers and only share what they need to do their job.
AI assistants
We use AI assistants (Grok Bot) to help with bookings. They read the texts and voicemail transcripts you send us, look up and update your details in our booking app and MechanicDesk, enter your job, help prepare invoices, and send booking texts and call-back requests. They only use your details for these workshop tasks. Bookings are still confirmed by the workshop, not by the assistants.
Texts and emails
We only text you about your bookings, such as confirmations, replies to your messages and links to check your details. You can reply STOP at any time. We use your email address only to send your invoices, and we don't send marketing texts or emails.
How long we keep it
We keep booking and vehicle records for 7 years, for tax and warranty purposes. Texts, voicemail recordings and transcripts are kept for as long as the booking record they relate to. When we no longer need your details, we delete them.
Keeping it safe
Your details are kept in password-protected systems that only the workshop can access.
Seeing, correcting or deleting your details
You can view and update most of your details in your online booking account. To see everything we hold, fix something, or ask us to delete your details, call or email us. We may need to keep some records we're legally required to hold, such as invoices.
Questions or complaints
Contact Tim Lovejoy on (02) 4296 1228 or veronicastreetautomotive@gmail.com. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner.